Effective Date: July 10, 2026
At A.R Fresh Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
You may request a return or replacement if:
You received a damaged product.
You received a defective product.
You received the wrong item.
The product is spoiled or unfit for consumption at the time of delivery.
All return or replacement requests must be made within 24 hours of delivery.
If an eligible product arrives damaged, defective, or incorrect, we offer a no-questions-asked return or replacement when reported within 24 hours of delivery.
Since we sell fresh fruits, vegetables, meat, seafood, eggs, dairy, and other perishable products:
Returns are accepted only if the product is damaged, spoiled, defective, or incorrectly delivered.
We may request clear photos of the product to help improve our quality control process, but this will not delay eligible replacements.
The following items cannot be returned unless they are damaged, defective, or incorrectly delivered:
Fresh fruits and vegetables
Meat and seafood
Eggs
Dairy products
Frozen foods
Opened or partially consumed products
Products damaged after delivery due to improper storage or handling by the customer
Once your return request is approved:
A replacement will be arranged as soon as possible, subject to product availability.
If a replacement is unavailable, a full refund will be issued.
Refunds will be processed to the original payment method or as store credit, depending on the payment method used.
Refunds are typically completed within 5–7 business days, although bank processing times may vary.
Contact our customer support within 24 hours of receiving your order.
Provide your Order ID and a brief description of the issue.
If requested, share photographs of the product.
Our team will verify the request and arrange a replacement or refund.
Orders can be cancelled before they are dispatched for delivery.
Once an order has been dispatched, cancellation may not be possible.
If cancellation is approved before dispatch, any prepaid amount will be refunded.
A.R Fresh Mart
Website: https://arfreshmart.online
Phone/WhatsApp: +91 76749 47289
If you have any questions about returns, refunds, or replacements, please contact our customer support team. We are committed to providing a fast and hassle-free resolution.